At Coporaza Shop, we understand that timely delivery is key to your satisfaction. This page outlines our shipping processes, delivery timelines, and tracking options to ensure a seamless experience. Whether you’re in Nairobi, Mombasa, or rural counties, we’ve got you covered.
1. Shipping Options
Standard Shipping:
Cost: KSh 300 for orders under KSh 5,000. FREE for orders over KSh 5,000.
Delivery Time: 3–5 business days nationwide.
Express Shipping:
Cost: KSh 600 (flat rate for all orders).
Delivery Time: 1–2 business days (Nairobi, Mombasa, Kisumu).
Bulk/Corporate Orders:
Cost: Custom quotes based on volume and location.
Delivery Time: 5–7 business days (includes setup support for ergonomic products).
2. Order Processing
Cutoff Time: Orders placed before 2 PM EAT are processed same-day.
Tracking: Receive an SMS/email with a tracking link once your order ships.
Delays: Rare, but possible due to weather, customs (for imports), or regional events.
3. Delivery Areas
Nairobi: Same-day delivery for orders placed before 12 PM.
Major Cities: Mombasa, Kisumu, Nakuru, Eldoret – 1–3 business days.
Remote Counties: (e.g., Turkana, Mandera) – 5–7 business days.
4. International Shipping
Currently Available for East Africa:
Uganda & Tanzania: 7–10 business days. Duties/taxes calculated at checkout.
Rwanda & Burundi: Contact us at exports@coparaza.co.ke for quotes.
5. Tracking Your Order
Use your order number to track via SMSA Logistics or Sendy Kenya.
Issues? WhatsApp us at +254 712 345 678 for real-time updates.
6. Delivery FAQs
Q: Can I change my delivery address after ordering?
A: Yes! Notify us via email/WhatsApp before your order ships.
Q: What if I’m unavailable during delivery?
A: We’ll attempt 3 times. After that, collect from your nearest pickup station.
Q: Do you deliver on weekends/public holidays?
A: Deliveries occur Mon–Fri, 8 AM–5 PM. Weekend delivery incurs a KSh 1,000 fee.
Q: Are fragile items insured?
A: Yes! All glass/electronic items include free insurance coverage.
7. Contact Us
Shipping Support Team:
Email: shipping@coparaza.co.ke
Phone: +254 700 987 654 (Mon–Fri, 7:30 AM–4 PM EAT)
Live Chat: Available on our website (bottom-right corner).
Our Commitment
Transparency: No hidden fees—taxes and duties included upfront.
Reliability: Partnered with trusted couriers (Sendy, DHL, G4S Kenya).
Accountability: Delayed? We’ll refund 10% of your shipping cost.